MALAYBALAY CITY (PIA)–The Anti-Red Tape Act (ARTA) Council-Northern Mindanao demonstrated its commitment by organizing an orientation that delves into the complexities of Republic Act 11032 at the Kaamulan Folk Arts Theater, Malaybalay City, August 4.
Aimed at engaging participants in an insightful discourse about the provisions and implications of the law, the ARTA Council facilitated a collaborative atmosphere, equipping attendees with the knowledge and understanding they need to navigate the intricacies of Republic Act 11032 and its influence on the landscape of business operations and administration of government services.
Dr. Jutchel Nayra, ARTA Northern Mindanao regional chief, said the event is designed to improve the ease of doing business and enhance public service delivery in the province.
“RA 11032, also known as the Citizen’s Charter, is a standard guide or pledge that communicates information on the services provided in simple terms. A government agency’s charter includes all of its services, both external and internal,” she said.
She explained that the Citizen’s Charter aims to adopt a harmonized and standardized framework for measuring client satisfaction across all levels of the government to ensure continuous improvement of the feedback mechanism.
Dr. Jutchel Nayra, ARTA Northern Mindanao regional chief, explains RA 11032, also known as the Citizen’s Charter, that aims to adopt a harmonized and standardized framework for measuring client satisfaction across all levels of the government to ensure continuous improvement of feedback mechanism. (JMCleopas-GIP/PIA 10/Bukidnon)
Engr. Norberto Baltazar, representing the Provincial Planning and Development Office, reported the five key agenda items to highlight the province’s overarching vision and mission. These included improving service structures, implementing sound regulatory practices, setting up benchmarks for processing times (ranging from 3 to 7 to 20 working days) to facilitate quick permits and licenses, creating operational efficiency in services, and the critical role of integrating government technology for effective innovation.
Dominic Sanchez from the ARTA Northern Mindanao Regional Office Field emphasized that the government body responsible for enforcing Section 17 of R.A. 11032’s rules and regulations is tasked to monitor and ensure compliance with the national policy on the Anti-Red Tape Law for doing business.
The law’s scope he said includes all government offices and agencies in the executive department, such as local government units (LGUs), government-owned or controlled corporations, and other government instrumentalities.
“These entities, regardless of their location within or outside the Philippines, come under the law’s jurisdiction if they offer services pertaining to both business and non-business transactions as outlined in the regulations,” Sanchez said.
The ARTA’s responsibilities revolve around streamlining processes, re-engineering procedures, improving regulatory management systems, and engaging stakeholders.
However, in cases of non-compliance, the ARTA can take enforcement measures such as investigating the situation, setting traps, and filing cases in accordance with R.A 11032. (JMCleopas-GIP/PIA 10/Bukidnon)
The Anti-Red Tape Act (ARTA) Council-Northern Mindanao demonstrates its commitment by organizing an orientation that delves into the complexities of Republic Act 11032 at the Kaamulan Folk Arts Theater, Malaybalay City, August 4. (JMCleopas-GIP/PIA 10/Bukidnon)
