SAN FERNANDO CITY, La Union (PIA) – The Commission on Human Rights (CHR) is embracing technology to make its services more accessible and efficient.
This digital leap could significantly accelerate the resolution of human rights cases, particularly for those in remote areas.
At a recent “Lakbay Karapatan Tungo sa Kamalayan” (LaKarAn) program held here, CHR Chairperson Atty. Richard Palpal-latoc introduced the Management Information System Monitoring Outlet (MISMO) platform.
This online portal, accessible 24/7 at mismo.chr.gov.ph, allows Filipinos to easily file complaints and requests anytime, anywhere.
Launched on July 1, the portal aims to simplify access to CHR assistance, enabling Filipinos to file complaints and requests anytime, anywhere.
By leveraging technology, the platform ensures that those in need can connect with the CHR with ease, bringing vital services closer to the people.
Palpal-latoc further emphasized that the CHR is conducting a nationwide campaign to promote the use of the platform, while also mobilizing human rights advocates to partner with the Commission in delivering critical human rights services, strengthening the network of support for those seeking justice and protection across the country.
“Our objective is to reach out to all human rights stakeholders all throughout the country. By stakeholders, we mean civil society organizations (CSOs), the community, our local government units, the security sectors, and educational institutions,” he said.
He added that the push to engage as many stakeholders as possible reflects the understanding that collective effort amplifies impact, reinforcing the belief that collaboration is key to meaningful progress in human rights advocacy.
“We believe that human rights advocacies should not be done by the Commission alone, nor is this catering to the interest of the CSOs or the people only, but this is also the interest of our government because in addressing human rights concerns, we should be united and everyone must play a part,” Palpal-latoc said.
Users can easily report human rights violations by inputting necessary details into the portal, which automatically routes the information to relevant CHR offices for processing.
They can also track the status of their case and access a 24/7 help desk for further assistance.
Recognizing potential technology limitations in marginalized areas, CHR plans to integrate MISMO into barangay local government units through the creation of Human Rights Action Centers (HRACs).
This will provide further accessibility for those without internet access.
Rizalina Gali from Tubao, La Union, meanwhile, welcomes the development of the online human rights complaints platform, noting how it empowers people in the grassroots to be more active partners of the government on human rights concerns.
“Ti pananggun-od iti daytoy a plataporma iti sadinoman ket maysa a napateg a panagrang-ay ken makatulong daytoy kadagiti tattao a dati nga awan ti pannakabalinda a mangiyebkas kadagiti pakaseknanda iti karbengan ti tao, no adda,” Gali said.
(Accessing this platform anywhere is a significant development and it helps people who previously had no voice to voice out their human rights concerns, if any.) (AMB/CCMT/PIA La Union)
