The Department of Human Settlements and Urban Development (DHSUD) reported a 100 percent resolution rate in handling complaints channelled through the Office of the President’s 8888 Citizen’s Complaint Center (CCC) for 2024.
In a report from the Office of the President’s 8888, the DHSUD recorded 100 percent resolution rate and a 98.55 percent rate for the 72-hour compliance period.
For 2024, the DHSUD received a total of 758 concerns from January 1 to December 31, 2024 and was able to resolve all within the 72-hour period except for 11 cases.
DHSUD Secretary Jose Rizalino Acuzar branded the excellent rating as a solid testament to the Department’s commitment to deliver only the best public service.
He said that such rating should serve as an “inspiration” for DHSUD staff members to work harder to assist more of its stakeholders particularly the poorest of the poor.
“Malinaw po ang utos ng mahal na Pangulo Ferdinand R. Marcos Jr. – – ibigay ang lahat ng maitutulong ng gobyerno sa ating mga kababayan. Kami po sa DHSUD ay patuloy na magsusumikap upang lalong mapagbuti ang pag-aabot ng serbisyo publiko,” Secretary Acuzar said.
“This shall serve as an inspiration for all of us to strive better. Let us keep improving the high quality and quick services to Filipinos. That is service with the Bagong Pilipinas brand,” he added.
The 8888-CCC complaints are being handled by the Strategic Communications and Public Affairs Service, led by Director Mario J. Mallari under the supervision of Undersecretary Avelino Tolentino III, in collaboration with the PASPAS Serbisyo Aksyon Officers down to the Regional Offices under the DHSUD-Committee on Anti-Red Tape, chaired by Undersecretary Randy Escolango.
Bulk of the concerns and cases resolved by DHSUD were about private developers (255 cases) and homeowners associations (245 cases).