QUEZON CITY — The Anti-Red Tape Authority (ARTA) conducted the Report Card Survey (RCS) 2.0 Awards for the 2023 cycle on 30 October 2024 at Conrad Hotel Manila, Pasay City. This year’s ceremony marked the RCS 2.0 first batch of the first cycle from its pilot implementation in the year 2022.
The said RCS 2.0 pilot implementation in the year 2022 focused on 50 selected agencies in the National Capital Region (NCR). Based on the results of this pilot run, there are a total of five (5) agencies which garnered a score of “very satisfactory” rating, hence were eligible to receive both monetary and non-monetary awards. The results of this was concluded in an awarding ceremony held on 19 December 2022 where the five (5) agencies namely, the Government Service Insurance System (GSIS), Department of Trade and Industry (DTI), University of the Philippines (UP), the Philippine Children’s Medical Center (PCMC), and Department of Foreign Affairs (DFA) were recognized.
A notable development for the RCS 2.0 first full cycle which started in 2023 is the inclusion of 860 government offices across Luzon, Visayas, and Mindanao. This full cycle brings out the Philippine government’s commitment to enhance the reliability and evaluation of public services.
Based on the FY 2023 cycle over-all results, a total of 160 agencies were identified as awardee agencies. This consists of 64 agencies with Excellent rating and 96 agencies with Very Satisfactory rating. Among these agencies, eighteen (18) agencies were identified as top performers across all agency sectors.
For the National Government Agency sector, the top 5 includes: (1) Department of the Interior and Local Government – Regional Office 4A (CALABARZON), (2) Department of Labor and Employment – Regional Office 1, (3) Department of Social Welfare and Development – Field Office – Region 11, (4) Department of Labor and Employment – Regional Office 11, and (5) Department of Health – Davao Center for Health Development.
For Local Government Units (LGUs), the top include: (1) City Government of Imus, Cavite, (2) Municipal Government of Santo Domingo, Ilocos Sur, (3) City Government of Legazpi, Albay, (4) Municipal Government of Salay, Misamis Oriental, and (5) Provincial Government of South Cotabato. The Government Owned or Controlled Corporations (GOCCs), top performers consist of: (1) Land Bank of the Philippines – Cauayan Branch Office, (2) Land Bank of the Philippines – Branch Office – Talibon, and (3) Philippine Economic Zone Authority – Cluster 2 – Joint PEZA Customs Clearance Office – Davao. From the State Universities and Colleges (SUCs) sector, awardees include (1) Nueva Ecija University of Science and Technology – Main Campus, (2) Tarlac State University – Main Campus, (3) Cavite State University – Main Campus. The Vicente Sotto Memorial Medical Center topped as Government Hospital, and lastly, the Bayawan Water District, Negros Oriental topped in the Local Water District sector.
All the awardee agencies which garnered a score of 95-100 or Excellent rating received a Gold Plaque of Recognition while those agencies with score of 90-94.99 or Very Satisfactory rating received a Silver Plaque of Recognition. Further, the top performing agencies also received monetary incentives amounting to PhP 100,000.00 (Top 1), PhP 80,000.00 (Top 2), PhP 70,000.00 (Top 3), PhP 60,000.00 (Top 4), and PhP 50,000.00 (Top 5) respectively.
Meanwhile, based on the RCS 2.0 over-all results, there are 81 agencies marked with satisfactory rating, 105 agencies tagged as compliant, 83 agencies marked a “needs improvement” rating, 311 agencies tagged with “requires thorough review of RA 11032 requirements, and 120 agencies are marked with “Incomplete” rating.
The awarding of performing agencies for RCS 2.0 – 2023 cycle underscores the government’s commitment in enhancing the public service delivery. The data collected for the 2023 cycle throughout the year provided ARTA with valuable insights into the effectiveness of government service delivery nationwide. This feedback not only highlights successes but also identifies areas for further enhancement.
ARTA’s goals aligned with the vision of President Ferdinand Marcos Jr. for reforming government processes, aiming to create a more systematic and straightforward public service that is compassionate and sympathetic to the needs of citizens in a Bagong Pilipinas.
As ARTA honored the awardees through the conduct of the ARTA RCS Awards (for 2023 cycle), it also encouraged all government agencies to embrace the spirit of competition and restructuring. Together, they share a purpose of building a government that is not only efficient but also trustworthy and aligned with the aspirations of the Filipino people. (ARTA)
