GSIS President and General Manager Jose Arnulfo “Wick” A. Veloso during his opening message on the Quezon City Branch Office Digital Business Center Reveal held 20 February 2025
QUEZON CITY— The Government Service Insurance System (GSIS) officially unveiled its Digital Business Center at the Quezon City branch on 20 February 2025 that aims to provide a more efficient and convenient way for its members and pensioners to access services, as well as improve customer experience.
Equipped with tablets running the GSIS Mobile Touch App, the center allows over 300,000 members and pensioners transacting in the Quezon City branch to process their requests seamlessly, eliminating the need for long queues.
GSIS President and General Manager Jose Arnulfo “Wick” A. Veloso highlighted the organization’s commitment to digital transformation, saying, “GSIS is now 98 percent digital, and I’m pleased to share that 70 percent of our transactions are already done via mobile phones, with only 30 percent relying on kiosks. In the next two years—possibly by the end of 2025—we aim to reach nearly 100-percent digital operations.”
GSIS President and GM Wick Veloso and ARTA Secretary Ernesto Perez experienced the tablets equipped with GSIS Mobile Touch App
Veloso also emphasized that the Digital Business Center is not just a transaction hub but also, a learning space for all its members. “This is more than just a place to process transactions. We have instructed our team from the GSIS to assist and guide walk-in clients, especially our retired members, to ensure they can navigate our digital services with ease.”
Looking ahead, Veloso shared GSIS‘s broader vision for digital integration, “We aim to continuously enhance our digital capabilities by introducing a mobile wallet soon. This will not only connect our members to the entire government financial network but also to global financial systems—bringing them true ‘GINHAWA’ (convenience and well-being).”
Expressing support for the GSIS program, Anti-Red Tape Authority (ARTA) Secretary Ernesto V. Perez said, “Today’s launch of the Quezon City Branch, Digital Business Center is a testament to the power of technology. But this isn’t just about using technology—it’s about GSIS leading the way in digital transformation.”
ARTA Secretary Ernesto V. Perez during his message of support to unveiling of Digital Business Center at Quezon City Branch held 20 February 2025.
The event was also supported and covered by key government media outlets, including People’s Television Network (PTV4), Philippine News Agency (PNA), and the Philippine Information Agency (PIA).
GSIS is a government social insurance institution that provides security benefits and services to its qualified government workers and retirees.
For more details on the GSIS Digital Business Center, visit the GSIS website:
www.gsis.gov.ph or follow facebook.com/gsis.ph (JLB/PIA-PMD)
