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“Digital transformation is vital to excellent customer experience” -- Veloso

BICOL -- Government Service Insurance System (GSIS) President and General Manager Wick Veloso on Friday, November 11, said that the pension fund will automate its key processes and systems via digital platforms to provide the ultimate customer experience for its over 2.5 million members and pensioners.

This is in line with the call of President ‘Bongbong’ Marcos Jr.  for government agencies to shift to digitalization for faster, better and more convenient service to stakeholders.

“Our customer servicing will be technology-driven so that our members and pensioners can access GSIS  at their fingertips  anytime, anywhere,” PGM Veloso said.  

Veloso informed that the government’s first ever GSIS Touch mobile application will soon include facial recognition when members register or log in.

“We are working closely with the Department of Information and Communications Technology (DICT) to expand the functionalities of our GSIS Touch mobile app. Aside from the facial recognition feature, the mobile app will cover more payment portals.”

Through the GSIS Touch, members may access their records and apply for a loan and monitor their loan status. They may likewise apply for life and retirement claims while pensioners may schedule their annual renewal of active status.

The pension fund chief further said that starting January next year, GSIS  frontline servicing in all offices nationwide will transition to a more streamlined set-up, with GSIS Touch Help Desks placed in all offices across the country.  

Veloso visited its branch offices in Sorsogon, Legazpi and Naga to also touch base with its employees and check on their  status and work environment.

“This is part of my ‘listening tours’ to  hear and help address our employees’ concerns so they can be happier and  be more productive at work.” (GSIS)

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Kate Shiene Austria

Information Officer III

Information Officer III under the Creative Production Services Division of the Philippine Information Agency. 

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