Shopping can be a fun and exciting experience, but it’s important to remember that you have responsibilities as a consumer. The Department of Trade and Industry (DTI)-Pangasinan emphasizes that being a responsible consumer is not just a one-month affair but a daily practice.
Whether you’re a seasoned shopper or just starting, this guide will equip you with the knowledge and tools to make informed decisions and protect your rights. Let’s dive into the world of smart shopping!
Critical awareness
As the saying goes, “Critical awareness is at the core of responsible consumption,” said Natalia Dalaten, provincial director of DTI-Pangasinan. She emphasized that this involved being alert and questioning the use, price, and quality of products.
“We should know the suggested retail price and label of a product,” Dalaten advised.
By encouraging curiosity, consumers can make choices that match their values, avoiding exploitation and supporting fair practices.
Action
Dalaten stressed, “Awareness is just the first step; taking action is essential.”
She said consumers should stand up for themselves to get fair deals, noting that being passive can lead to exploitation while taking action can bring about change.
“File a complaint with the Consumer Welfare Desk (CWD) of the business establishment, or ask to speak with the store manager. Alternatively, you can file a complaint with the nearest DTI office or Negosyo Center for products under the agency’s jurisdiction,” she advised if there is wrongdoing involved.
Collective actions make individual voices stronger and harder to ignore; thus, she urged the public to advocate for transparency and support businesses that focus on ethical practices.
Social concern
Every purchase creates a ripple effect. This means that buying something can impact various areas, such as the economy, the environment, and social practices.
The provincial director stated that consumers have the responsibility to be aware of how their consumption impacts others, especially disadvantaged or powerless groups in local, national, or international communities.
“Persons with disabilities, pregnant women, and senior citizens are prime examples of this. They have special lanes designated for them. Therefore, if we see them waiting in long lines, we should guide them to the priority lane and refrain from cutting in line ahead of them,” she said.
Environmental awareness
Dalaten emphasized that consumers must understand the environmental impact of their choices and recognize their responsibility to conserve resources for future generations.
“Let us be conscious of the products that harm the environment,” she said, opting for sustainable products, reducing waste, and advocating for environmentally friendly practices.
“I am pleased to see that some establishments in Pangasinan are gradually avoiding the use of plastics and opting for paper bags instead. I hope all local government units will implement similar measures,” she added.
Solidarity
Dalaten is encouraging consumers to collaborate by joining advocacy groups or supporting local cooperatives to build the strength and influence needed to support their needs.
Consumers have the power to shape the marketplace and drive positive change.
By embracing the five consumer responsibilities, a more just and sustainable world can be created.
Each choice made is a statement about the kind of society desired—one that values equity and responsibility for generations to come.
Dalaten said that if there are consumer rights, there are also consumer responsibilities that must be upheld to ensure fair and ethical practices in the marketplace. (MJTAB/JCDR PIA Pangasinan)
(You may read the Eight Consumer Rights here: https://www.pia.gov.ph/know-your-rights-a-dti-guide-to-understanding-consumer-rights/)
